How can I give feedback or rate my delivery experience on Just Eat Takeaway.com?

After completing your order delivery, Just Eat Takeaway.com offers you the opportunity to rate your experience and share feedback on the service received.

Accessing Your Order History

To provide feedback, start by logging into your account on the Just Eat Takeaway.com app or website. Navigate to the Your Orders section where you can view your past orders.

Rating and Reviewing Your Delivery

Select the completed order you wish to review to access the rating interface. Here, you can rate the delivery service based on your satisfaction with the courier's punctuality, professionalism, and overall service quality. Additionally, you may leave detailed comments to share your specific experience.

Why Your Feedback Matters

Your feedback plays a crucial role in helping Just Eat Takeaway.com maintain and improve delivery standards across all partner services. It enables the platform to enhance customer satisfaction and support couriers in delivering excellent service.

Reporting Issues Directly

If you encounter a specific problem with your delivery, you can contact Just Eat Takeaway.com's Customer Support team for prompt assistance. Visit https://www.justeattakeaway.com/contact to reach out to a representative who is ready to help resolve your concerns.

Additional Tips for Providing Feedback

• Be honest and constructive with your rating and comments.
• Include details about specific aspects such as delivery time, courier behaviour, and order condition.
• Use the app or website promptly after delivery for the best response.

Need More Help?

For further questions or support, visit our Help Center or contact customer service through the Contact Us page on the Just Eat Takeaway.com website.

Thank you for helping us improve your delivery experience — your voice truly makes a difference.